PRIVACY POLICY

Pludora INC (hereinafter referred to as “we” or “the Company”) values ​​your privacy and is committed to protecting the personal information you provide when visiting and using our website and related services. This Privacy Policy explains how we collect, use, process, store, and protect your information, as well as the privacy rights you hold under applicable laws.

By visiting or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information Collection

To fulfill orders and provide relevant services, we may collect information you voluntarily provide, including:

Name;
Shipping address;
Email address;
Phone number;
Order and delivery-related information;
Records of your communications with our customer service.

We collect and use personal information only to the extent necessary to provide products, fulfill orders, offer customer service, and comply with relevant legal obligations.

2. Payment Security (PCI-DSS Compliance)

We take the security of your payment information seriously.

All online transactions are processed through secure, third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Pludora INC does not store full credit card numbers or CVV security codes on our own servers.

Your payment card information is processed and protected by the respective third-party payment service providers in accordance with their security standards. We recommend that you also review the privacy policies and security statements of the relevant third-party payment service providers.

3. How We Use Your Information

We may use the collected information to:

Process and fulfill your orders;
Arrange product delivery;
Handle returns, refunds, and after-sales services;
Contact you and provide order-related notifications;
Respond to your customer service requests;
Improve our website, products, and services;
Prevent fraud, unauthorized transactions, and other forms of misuse;
Comply with applicable laws, regulations, and legal processes.

4. Third-Party Sharing

We do not sell, rent, or otherwise trade your personal information.

To fulfill orders and provide website services, we may share relevant information only to the extent necessary with essential service providers, such as:

Logistics and delivery service providers;
Payment processing service providers;
Order fulfillment service providers;
Website hosting and technical service providers;
Customer service and communication service providers. These third parties process your information only to the extent necessary to provide the relevant services and are required to take reasonable measures to protect your information in accordance with applicable laws and relevant agreements.

We may also disclose necessary information when required by law, court order, or lawful requests from government agencies, or to protect the legitimate rights and interests of ourselves, our customers, and the public.

5. Data Retention

We retain your personal information for the period necessary to fulfill the purposes for which it was collected, including the time required to complete orders, provide customer service, process returns, exchanges, and refunds, resolve disputes, maintain business records, and comply with applicable legal and regulatory obligations.

When your personal information no longer serves a reasonable business or legal purpose, we will take reasonable measures to delete, anonymize, or securely dispose of the information in accordance with applicable laws.

We do not retain your personal information indefinitely for purposes unrelated to the original collection purpose.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Remember your shopping cart and website preferences;
Ensure the website functions properly;
Analyze website visits and usage;
Improve website functionality and user experience;
Support relevant marketing activities where permitted by applicable law.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some website functions.

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, or destruction.

Regarding payment card information, we rely on third-party payment processing service providers that comply with applicable payment card security standards, and we do not store full credit card numbers or CVV security codes on our own servers.

Although we take reasonable security measures, no method of internet transmission or electronic storage can guarantee absolute security.

8. Your Data Rights

Depending on the laws of your state, you may have specific rights regarding your personal information, including, where applicable:

Requesting access to the personal information we hold about you;
Requesting the deletion of your personal information;
Requesting the correction of inaccurate personal information;
Objecting to or requesting restrictions on certain personal information processing activities;
Exercising other privacy rights provided by law.

To exercise these rights, please contact us using the details provided below. We may take reasonable steps to verify your identity to protect your personal information and prevent unauthorized requests.

9. Children’s Privacy

Our website is not specifically directed at children. If we discover that a minor has provided us with personal information without appropriate authorization, we will take reasonable measures to handle such information in accordance with applicable laws.

10. Third-Party Websites

Our website may contain links to third-party websites or services.

Third-party websites are the responsibility of their respective operators, and their privacy policies and information handling practices may differ from ours. We recommend that you review the privacy policies of third-party websites before visiting them or providing them with personal information.

11. Updates to the Privacy Policy

We may update this Privacy Policy in response to changes in our business, legal or regulatory requirements, or service adjustments.

The updated Privacy Policy will be posted on this page, and the “Last Updated Date” will be revised. We encourage you to check this page periodically to stay informed about our latest privacy protection measures.

12. Contact Us

If you have any questions regarding this Privacy Policy, our personal information handling practices, or your data rights, please feel free to contact us.

We will process your privacy-related requests in accordance with applicable laws and reasonable business procedures.