SHIPPING INFORMATION

Thank you for choosing Pludora INC. We are committed to providing you with safe and convenient product delivery services.

1. Delivery Coverage

Currently, Pludora INC only offers delivery services within the United States.

We do not currently support international shipping, delivery to addresses outside the U.S., or international forwarding addresses.

Orders must include a valid U.S. delivery address.

2. Order Processing Time

After receiving an order, we typically require 1–3 business days to process the order and prepare it for shipment.

Once the order has shipped, we will provide relevant tracking information based on the actual delivery status.

Please note:

Weekends and U.S. federal holidays are generally not included in the order processing time;
Processing times may be extended during promotional events, holidays, or periods of high order volume;
We may need to contact you for confirmation if order information is incomplete or if there are issues with the address.

3. Shipping Methods and Estimated Delivery Times

We may select an appropriate U.S. shipping carrier based on the delivery address, product inventory, and order details.

Carrier Estimated Transit Time
USPS Approx. 2–5 business days
UPS Approx. 2–5 business days
FedEx Approx. 2–5 business days
OnTrac Approx. 2–5 business days

The times listed above are estimates and do not include order processing time. Actual delivery times may vary depending on the destination region, weather, holidays, carrier operations, and other uncontrollable factors.

4. Shipment Tracking

Once the order has shipped, we will typically send tracking information to the email address provided at the time of purchase.

You can use the tracking number provided by the carrier to check the status of your shipment.

Please note that it may take some time for tracking information to update after the package has been dispatched.

5. Delivery Delays

While we strive to ensure timely delivery, the shipping process may be affected by the following factors:

Severe weather;
Holidays and peak shipping seasons;
Carrier operational delays;
Issues with the delivery address;
Unforeseen transportation or public events.

If your package experiences an unusual delay, please contact our customer service team, and we will do our best to assist you.

6. Delivery Address

Please carefully verify your delivery address before submitting your order.

If you need to change the address after the order has shipped, please contact us as soon as possible. Once an order has been handed over to the logistics provider, we cannot guarantee that the package can be modified or intercepted.

Delivery failures, returns, or re-deliveries caused by incorrect or incomplete addresses provided by the customer may require additional processing time.

7. Lost or Damaged Packages

If the package you receive is visibly damaged, please retain the outer packaging and any relevant evidence if possible, and contact us promptly.

If tracking information indicates the package has been delivered but you have not received it, please first check the delivery address, your doorstep, mailbox, parcel lockers, and other secure drop-off locations, and inquire with the local logistics provider.

If the package still cannot be located, please contact us, and we will assist you based on the specific circumstances.

8. Contact Us

If you have any questions regarding delivery, tracking, or order status, please contact us:

Address:
301 JUNIPERO SERRA BLVD STE 220
SAN FRANCISCO, CA 94127

Customer Service Email:
sabrina@pludora.shop
support@pludora.shop

Phone Number:
(341) 667-2811

We appreciate your understanding and are committed to providing you with reliable and convenient delivery services within the United States.