REFUND AND RETURNS POLICY

Thank you for purchasing products from Pludora INC. We hope you are satisfied with your purchase. If you have any issues with your order, please contact us in accordance with the refund and return policy outlined below.

1. 30-Day Return and Refund Period

You may contact us to request a return or refund within 30 days of receiving your item(s).

We may be unable to process return or refund requests made after the 30-day period, unless otherwise required by applicable law or in cases involving quality or manufacturing defects.

2. Product Defects or Quality Issues

If the product you receive has a manufacturing defect, a quality issue, or obvious damage caused during shipping, please contact us as soon as the issue is discovered.

To help us verify the issue, please provide:

Order number;
Product name;
A detailed description of the issue;
Clear photos or videos of the problem;
Photos of the packaging or shipping damage, if applicable.

Once we confirm that the product has a defect or quality issue covered by this policy, we may offer one of the following, depending on the circumstances:

A replacement product;
A refund;
Or another reasonable solution.

For issues confirmed to be product quality or manufacturing defects, we will cover reasonable return processing costs, depending on the specific situation.

3. General Return Conditions

Except in cases of product defects or quality issues, items submitted for return should generally meet the following conditions:

The request is made within 30 days of receipt;
The item has not been misused, damaged, or modified;
The item remains in its original condition as much as possible;
The item, along with its original packaging and accessories, is returned.

Certain items may be ineligible for the general return policy due to hygiene, safety, or other special reasons. If specific return restrictions apply to a product, we will indicate this on the product page or in the order information.

4. Refund Process

Upon receiving and inspecting the returned item, we will verify eligibility for a refund based on the specific circumstances.

If the refund is approved, it will be issued via the original payment method.

The time it takes for the refund to appear in your account may depend on the processing speed of your bank, credit card company, or other payment service provider. We have no control over the processing times of third-party financial institutions.

5. Items Ineligible for Return

If a returned item does not qualify for a return due to customer misuse, damage caused by the user, modification, wear and tear, or other reasons unrelated to product quality, we may be unable to approve a refund or replacement.

If an item is ineligible for return, we will contact you to explain the reason, where appropriate.

6. How to Request a Return or Refund

To request a return or refund, please contact us.

Please include your order number, item details, and the reason for the return or refund in your email. Do not send the item back without prior confirmation, as this may delay the processing of your return.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

If the order has not yet been processed or shipped, we will make reasonable efforts to assist with the cancellation.

If the order has already been shipped, the return process must be handled in accordance with this Return Policy.

8. Refund Policy and Statutory Consumer Rights

This policy does not limit any non-waivable statutory rights you may have under applicable federal, state, or local consumer protection laws.

If applicable law grants you additional rights regarding refunds, returns, or product quality guarantees, those rights remain unaffected by this policy.

9. Contact Us

If you have any questions regarding our refund or return policy, please contact us at:

Address:
301 JUNIPERO SERRA BLVD STE 220
SAN FRANCISCO, CA 94127

Email:
sabrina@pludora.shop
support@pludora.shop

Phone:
(341) 667-2811